Refund policy

We want you to be 100% satisfied with your purchase, so if something isn't right, let us know and we will fix it.

Damages and issues

We offer full refunds for:

• Damaged or defective products
• Items that were sent incorrectly

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can contact us at shop@hottease.com.au.

30-Day Satisfaction Guarantee

If you are unhappy with your purchase for any reason, simply contact us within 30 days of your purchase to organise a refund (ex. shipping costs). No hassles.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.